Refund policy
Our 30-Day Guarantee
We want you and your pet to love every product. If your item arrives damaged, defective or incorrect, contact us within 30 days of delivery at getpawglow@gmail.com with your order number and a photo or short video of the issue. We will send a replacement or refund you in full, and you do not need to ship the item back.
Please note
- We do not accept returns for change of mind.
- Damage to the outer packaging only is not covered.
- Refunds are issued to your original payment method within 5–10 business days after approval.
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